Barbara, 70 – Acoustic Neuroma
- Posted on: Oct 4 2016
Just a note to tell you how very appreciative I am with the care you and your staff gave me during my recent visit and follow-up. It is RARE! I have been to so many physicians in the past year who not only don’t know my name, but also never bothered to read any of the information I sent them prior to my visit.
Not only did you know my name (and pronounce it correctly), but you took the time to become acquainted with me and my condition before I ever came in. Kathy made me feel as though I’ve known her my whole life. Pat was friendly and efficient and seemed to truly care about getting me an appointment quickly.
I can’t tell you what this experience has done for me. It was extraordinary! You and your staff are extraordinary!
Thank you for giving me your time and knowledge. You should teach a class in patient relations to physicians who don’t have a clue!
Once again, thank you. My friends can’t believe that I’ve had such a wonderful experience after all of the less-than-adequate care I’ve received in the past.